KrickTalk Star Codes

The following star codes can be used to set, activate, and deactivate certain features within the phone system for making and receiving calls. As always, if you have any questions about anything on this list, feel free to reach out to our support by emailing support@kricktalk.com.

*02 - Sets or removes a Wake Up Call

*72 + Phone Number (xxx-xxx-xxxx) – Sets and activates Call Forward Always.

*40 (After *72 Has Been Used) – Activates Call Forward Always using the number set using *72.

*73 (After *72 Has Been Used) – Deactivates Call Forward Always (But Leaves the Last Number Set to be Used Again Later).

*41 + Phone Number (xxx-xxx-xxxx) – Sets and activates Call Forward when Busy.

*90 (After *41 Has Been Used) – Activates Call Forward when Busy using the number set using *41.

*91 (After *41 Has Been Used) – Deactivates Call Forward when Busy (But Leaves the Last Number Set to be Used Again Later).

*42 + Phone Number (xxx-xxx-xxxx) – Sets and activates Call Forwarding when No Answer.

*92 (After *42 Has Been Used) – Activates Call Forward when No Answer using the number set using *42.

*93 (After *42 Has Been Used) – Deactivates Call Forward when No Answer (But Leaves the Last Number Set to be Used Again Later).

*78 – Activates Do Not Disturb within the phone system (NOT the phone itself)

*79 – Deactivates Do Not Disturb within the phone system (NOT the phone itself)

*77 – Activates “Block Anonymous Calls”

*87 – Deactivates “Block Anonymous Calls”

*67 + Phone Number (xxx-xxx-xxxx) – Outbound Call with Privacy (Shows up as Anonymous on the other side of the call).

Agent Star codes for call queues

*51 - Logs in an agent into all queues they are assigned to

*52 - Logs out an agent into all queues they are assigned to

*50 - Logs an agent into queues to take one call then logs them back out. (Good for overflow)

*51xxx or *51xxxx - Logs in an agent into a single queue they are assigned to

*52xxx or *52xxxx - Logs out an agent in a single queue they are assigned to

(Three/Four digit extension of queue xxx or xxxx)

**If invalid queue number is entered it will log you out of all queues assigned to**

Recording Star codes

*98 – Start Recording

*99 – Stops Recording

*100 – Pauses Recording

*101 – Resumes Recording

**The system will automatically resume recording after 60 seconds if not resumed with a star code**

** If you stop a recording, then start again the first is overwritten. That is where the pause and resume functions comes into play**